Workday Benefits Lead (Remote)

Knowledge Services is seeking a remote Workday Benefits Lead for a contract through June 2026 (potential for extension) with the Department of Administrative and Financial Services (DAFS) and State of Maine Office of Technology.

• We are unable to consider any candidates requiring C2C or sponsorship for a work visa.

Workday Benefits Lead Responsibilities:

• In this role you’ll be an expert in benefits capability and use your technical and professional expertise to mentor and guide other team members as well as provide thought leadership.

• As the SME for Workday Benefits, you’ll be responsible for providing system administration, design, configuration, enhancement, and deployment support for the Benefits workstream.

• This position plays a vital role in supporting and optimizing our Workday Benefits system.

• As a Workday Benefits Lead, you will be joining the HRMS systems team and assisting in implementing new modules, improving existing features and supporting the Workday platform in general.
• You will use your extensive HRMS experience as well as communication skills to manage stakeholders across the organization.

• Lead ongoing design, configuration, deployment, and maintenance of the Human Resource Management System application, Workday, including, but not limited to, business process configuration, conditional logic-based rules and code-based system configurations and validations.
• Performer in Workday configuration and testing process.
• Continually researches, tests and stays up-to date on all Workday updates, fixes and capabilities.
• Supports critical system maintenance and operational task with Workday.
• Ensure that our internal customers’ issues and requests are addressed within documented SLA’s.
• Understands and translates the priorities of the business while integrating HR value proposition and strategies to meet the needs of the business.
• Manages configuration of the HRMS (Workday) system while providing Subject Matter Expertise (SME) to partner teams.
• Evaluate incoming requests from HR, Finance, Budget and other groups, identify appropriate solutions and execute them.
• Use the Workday Community site to troubleshoot and identify ways to better utilize the system.
• Reviews system data on a regular basis to ensure data accuracy, consistency, and completeness; performs any necessary data clean up and sanitization.
• Stay well-informed on system enhancements and changes and lead associated deployment activities, inclusive of regression testing, data & integration validation, downstream impact analysis and assurance of overall system performance/stability.
• Own creation, validation, and execution of all test scenarios for recommended configuration changes and ensure that all business processes are fully tested, guaranteeing all business requirements have been met.
• Lead development and validation of cross-application test scenarios and execution thereof; ensuring all changes/enhancements are fully tested and meet all business requirements.
• Understand, document and communicate impact of configuration changes to all business processes across the platform and the system users.
• Train and mentor new system technical users as well as support development of user procedures, job aids, guidelines and documentation.
• Responsibilities may change; team members may be required to perform other duties as assigned.

Workday Benefits Lead Required Skills:

• A four (4) year combination of higher-level programming and or systems analysis and design experience. A master’s degree from an accredited educational institution in Computer Science may be substituted for two (2) years of programming experience.
• 3-5 years of experience as a Benefits lead for Workday implementation and production support.

• Agile/Scrum experience.
• Excellent customer management experience working with stakeholders at all levels.
• Deep knowledge of the Workday Benefits module; experience with additional modules like the Core HCM modules or Payroll a plus.
• Manage system configuration, security, and business process design for Workday Benefits
• Strong analytical, problem-solving, and project management skills.
• Experience with Workday Report Writer, EIBs, calculated fields, and security setup
• Exceptional understanding of and experience in Workday delivery methodologies
• Excellent customer management experience working with stakeholders at all levels in State of Maine organizations with the ability to formally present to stakeholders.
• Ability to work with different functional & technical SOM Workday leads to understand cross functional dimensions of Workday configuration
• Excellent written and oral communication skills
• Hands-on configuration experience within Workday Benefits.
• Experience managing HCM and Benefits implementation upgrade, or enhancement project.
• Lead or participate in testing and continuous improvement of Workday features, partnering with business leaders to optimize processes and enhance the employee, manager, and HR operations experience.
• Proven experience in data analysis, variance analysis, and reconciliation, with a strong attention to detail.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and present complex information clearly to stakeholders.
• Experience designing, testing, deploying, and supporting HCM and Benefits functionality in a complex environment.
• Hands on experience with developing, documenting and configuring business processes, advanced calculated fields/reporting and integration.
• Proven ability to develop detailed configuration specification documentation.
• Strong technical aptitude; analytical and excellent problem-solving abilities and creative resolution skills.
• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
• Provide documentation of all processes and training as needed.
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
• Perform design, implementation, and upgrades of information systems to meet the business and user needs.
• Excellent time-management skills, able to work on multiple projects and meet deadlines in a fast-paced environment.
• Strong presentation and communication skills, comfort interacting across all management levels.
• Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision.
• Proficient use of Microsoft Office programs required; advanced excel skills including data validation, formulas and pivot tables required.
• Utilize discretion and judgement to maintain confidentiality of sensitive data.

Preferred Skills
• Experience supporting public sector Workday implementations
• Workday certification in HCM and Benefits
• Experience working in large enterprise or multi-agency environments
• Agile/Scrum team participation experience

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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