User Acceptance Tester

Knowledge Services is seeking a User Acceptance Tester for a contract through the end of June 2026 (likely to extend) with the State of Maine Department of Health & Human Services in Augusta, ME.   

• Applicants will work 100% onsite in Augusta, ME (after 6 months, role may move to a hybrid schedule working 2 days remotely per week)
• Applicants must be current residents of Maine and local to the Augusta area

User Acceptance Tester Responsibilities:

• This position provides ongoing application data maintenance and User Acceptance Testing for upgrades/new software releases.

• The role is responsible for problem identification, documentation, and communication of issues to be remediated by the application vendor.

• There are two planned software releases a year with approximately 1200 scripts to test every aspect of the system’s functionality.

• Technical skills such as a system analyst or programming skills are not necessary for completing user acceptance testing; however, the work involves review, examination, and evaluation of the system and how the system functions as it pertains to the policies and regulation governing the administration of vital records.

• It requires project management and organization skills to ensure communication, information flow and in documentation of past and future enhancements.

• It serves as a liaison between the vendor and OIT.

• The position is responsible for completing the user acceptance testing for the software, summarizing the findings including defects, and conveying future needs and enhancements.

• Utilize pre-made scripts to test functionality and document successful completion on SharePoint and utilize Jira if there are any issues/bugs.
• Make sound recommendations on functional and technical improvements to the product.
• Analyze the functional and technical impact of product planning decisions.
• Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
• Perform impact analyses on production fixes and enhancements to establish priorities.
• Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
• Provide effective on-site and over the phone product support as needed.
• Accurately sets severity of identified defects.
• Provide input to training and/or documentation materials regarding latest technical and functional design changes.
• Document all work on SharePoint for future reference.
• Review the system test approach and conditions used as the basis for detailed test scenarios.
• Follow quality standards.
• Analytical and customer service skills.
• Communicate accurate and useful status updates.
• Ability to work in a team environment.

User Acceptance Tester Required Skills:

• Must have User Acceptance testing experience
• Ticketing System experience (Jira preferred)
• Ability to troubleshoot basic system issues
• SharePoint

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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