Product Specialist (QA)

Knowledge Services is currently seeking a Product Specialist (QA) for a long-term contract supporting the State of Maine Department of Health and Human Resources in Augusta, ME. 

• MUST be able to work 100% onsite in Augusta for the first 6-months, then will have an option to work remotely 2 days per week.
• Applicants must be currently based Maine within an hour of Augusta.
• We cannot consider any applicants requiring C2C or sponsorship for a work visa

Product Specialist (QA) Responsibilities:

• This position provides ongoing application data maintenance and User Acceptance Testing for upgrades/new software releases for the DAVE application.
• DAVE is a proprietary software that is used for collecting, registering and issuing vital records in the State of Maine.
• The role is responsible for problem identification, documentation, and communication of issues to be remediated by the application vendor.
• There are two planned software releases a year. With every release there are approximately 1200 scripts to test every aspect of the system’s functionality.
• Technical skills such as a system analyst or programming skills are not necessary for completing user acceptance testing; however, the work involves review, examination, and evaluation of the system and how the system functions as it pertains to the policies and regulation governing the administration of vital records.
• This role requires project management and organization skills to ensure communication, information flow and in documentation of past and future enhancements and serves as a liaison between the vendor and OIT.
• The position is responsible for completing the user acceptance testing for the software, summarizing the findings including defects, and conveying future needs and enhancements.

The candidate must be able to:

• Utilize pre-made scripts to test functionality and document successful completion on SharePoint and utilize Jira if there are any issues/bugs.
• Make sound recommendations on functional and technical improvements to the product.
• Analyze the functional and technical impact of product planning decisions.
• Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
• Perform impact analyses on production fixes and enhancements to establish priorities.
• Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
• Provide effective on-site and over the phone product support as needed.
• Accurately sets severity of identified defects.
• Provide input to training and/or documentation materials regarding latest technical and functional design changes.
• Document all work on SharePoint for future reference.
• Review the system test approach and conditions used as the basis for detailed test scenarios.
• Follow quality standards.
• Analytical and customer service skills.
• Communicate accurate and useful status updates.
• Ability to work in a team environment.

Product Specialist (QA) Qualifications include:

• Must possess User Acceptance testing experience
• Must possess ticketing system experience (Jira preferred)
• Must possess the ability to troubleshoot basic system issues
• Must possess experience with SharePoint

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com. 

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply. 

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