Guidesoft Inc. dba Knowledge Services

Prior Authorization Representative

1 week ago(12/7/2017 9:22 AM)
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If you are looking for a long-term position on the North-side of Indianapolis with a stable company, this role may be for you!  We currently have a need for a Prior Authorization Representative paying $14-$16 per hour based on experience.


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 




  • Handle inbound telephone and written inquiries regarding prior authorization by screening and reviewing requests based on benefit plan design, client specifics and non-clinical criteria in  accordance with approved policies and procedures.
  • Ensure that appropriate documentation is received for all non-clinical prior authorizations.
  • Meet turn-around times and other quality measures on a routine basis.
  • Work collaboratively with other associates and supervisor to ensure that best practices are shared. 


  • High school diploma or equivalent.
  • Two to three years’ experience in health and care-related customer service relevant field.
  • Strong background in prior authorizations; Medical Assistance; ICD Coding; claims/benefits.
  • Good computer skills.
  • Detail oriented.
  • Ability to effectively communicate with members and providers.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively within a team.



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