Guidesoft Inc. dba Knowledge Services

Network Engineer

1 month ago
Job ID
Job City
Carson City
Job State


Opportunity through the end of Jun2 2018 (potential for extension) to assist with the deployment, operations, maintenance, and development of systems and procedures.


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 



  • Participate in the review of currently deployed equipment configuration files to identify and resolve any security or operational issues found and provide a remediation report to the Network Administrator;
  • Participate in the planning, design, documentation, configuration, and deployment of ITS network devices and services to support the District Road Operations Centers;
  • Participate in the planning, design, documentation, configuration, and deployment of the new VLANs to all sites in Districts 2 and 3 (D2 and D3);
  • Review and update, as needed, any existing network diagrams, to ensure accuracy, consistency, and completeness;
  • Participate in the planning, design, documentation, configuration, and deployment of the Alcatel-Lucent hardened Ethernet switches to sites in D2 and D3;
  • Develop, maintain, and adjust, as required, a standard configuration file for all network equipment, to include the field devices;
  • Participate in technical research and development and provide recommendations on ways to improve the network availability and functionality for continued innovation;
  • Participate in identifying and testing new network devices that would benefit the Department, while striving to maintain both usability and security;
  • Work with the IT Network group and Information Security Officer (ISO) to ensure our network device configurations and capabilities are in compliance with established Department, State ISO, and industry standard practices;
  • Assist in the planning, design, documentation, and deployment of three-tiered systems security architecture for all systems, statewide;
  • Troubleshoot and repair any hardware or software failures to the network equipment that may come up;
  • Assist in the development of Network installation and configuration procedures;
  • Work closely with the IT Network Group to plan, schedule, notify users; both internal and external, and apply firmware and/or software updates to ITS Network equipment as required;
  • Assist in the audit of all networking equipment and compile a list of hardware and/or software that needs to be upgraded and/or replaced;
  • Monitor all networking devices for availability, usability, security and provide recommendations to Manager for upgrades or enhancements;
  • Work within an agile project management environment;
  • Completed assigned work according to the specifications and standards set by the State;
  • Work on site in Carson City, Nevada; and
  • Travel around the State may be required to perform or assist with the installation, removal, upgrade or remediation of network assets, to include working in the roadside cabinets, fiber huts, mountaintop communication sites, and various other state or local agency locations.
  • Consultants must provide and assist with the following activities based on the agreed upon project plan/schedule.
    • Complete work and project tasks assigned by system/network supervisor on a mutually agreed deadline;
    • Consultants must be able to work in an Agile Project Management environment. Routine reporting will include but is not limited to the methods define below as part of the Agile process and documented using Team Foundation Server Software or other methods mutually agreed upon:
    • Agile is a philosophy for incremental product development based on a shared set of principles. These principles promote teamwork, collaboration, and adaptability throughout the lifecycle of product development.  The contractor will support these principles by participating in a team environment, maintaining a supportive attitude, working well with staff and contractors, flexibility to adapt to changes;
    • Consultants are expected to participate in an Agile development process, specifically Scrum for most of the work. This includes participation in all Scrum activities, including but not limited to: Daily Standup meetings, Sprint Planning Meetings, Sprint Review meetings, and Sprint Retrospective meetings. Excellent verbal and written communication is expected and required to maintain the work flow; and
    • The Scrum process requires individuals to be responsible for completing work timely, verbally reporting daily activities and impediments to the team. The ability to recommend solutions to impediments is expected, and completed work must be updated in the project management software.
  • Bi-weekly status reports to include, but not be limited to:
    • Overall completion status of the project in terms of the approved project plan and schedule;
    • Problems that were encountered and proposed/actual resolutions;
    • Issues that need to be addressed;
    • Accomplishments during the period; and
    • Activities to be accomplished during the next reporting period.


  • Have experience and be proficient in the design, configuration, maintenance, troubleshooting and deployment of Layer 2 & 3 network switches, routers, firewalls, Secure Remote Access appliances, Intelligent Transportation System (ITS) field devices, licensed and unlicensed point-to-point and point-to-multipoint microwave radio systems and their associated components, and various other physical or virtual network equipment that Nevada Department of Transportation (NDOT) may procure in the future from a variety of vendors;
  • Have a minimum of four (4) years’ experience working as a Network Technician in an enterprise environment;
  • Have a minimum of two (2) years’ experience working in a multi-tenant data network utilizing Multiprotocol Label Switching (MPLS) or Shortest Path Bridging (SPB), or similar technologies;
  • Have a minimum of two (2) years’ experience in the design, configuration, and deployment of dynamic routing protocols in a multi-regional network;
  • Have a minimum of two (2) years’ experience and be proficient in the proper use of network analysis tools and equipment, such as Wireshark and Fluke network test equipment;
  • Have a minimum of two (2) years’ experience configuring and maintaining a multicast content delivery network;
  • Have a proactive nature with ability to solve problems;
  • Have excellent customer service, interpersonal, and communication skills; and
  • The ideal candidate will have experience configuring and maintaining a multi-region SPB network for content delivery purposes.




Preferred Skills:

  • Agile experience is not required but is desirable.



Required Education/Certifications:

  • Have a Bachelor’s degree or equivalent experience in Computer Networking or related field of study;
  • The ideal candidate should have one or more of the following certifications:
    • Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
    • Cisco Certified Internetwork Expert (CCIE).
    • CompTIA Network+.
    • Wireshark Certified Network Analyst (WCNA).
    • Other vendor or vendor-neutral networking certifications may be considered on a case by case basis.


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