Guidesoft Inc. dba Knowledge Services

Systems Administrator

3 weeks ago
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Are you an expert with Microsoft operating systems and related software technologies? This role will play an intricate role in our dotStaff™ application and will need your expertise to support the future migration to the Cloud. If using technology creatively and solving complex technical challenges comes easy for you AND if you value team work….we encourage you to discuss this role further!


The Systems Administrator will be self-motivated and articulate, recognized as an expert with Microsoft operating systems and related software technologies.  We are looking for someone with a proven history of using administrative tools and automating routine administration tasks. Knowledge Services offers a highly collaborative, team environment.  



Here is what you get to do:

  • Work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues.
  • Take ownership of the issue analysis and resolution efforts and commit to "doing what it takes" to resolve technical issues regardless of the effort or timeframe required. Triaging as necessary for production, QA & development environments.
  • Mentor other Systems Administrators through leadership and setting positive examples.
  • Perform the design, test and implementation of complex technical solutions and architecture.
  • Lead and manage system initiatives and new projects.
  • Troubleshoot issues related to production systems, triaging as necessary for production, QA & development environments.
  • Work with external vendors/consultants to diagnose complex problems and drive resolution. 
  • Resolve errors and alarms quickly and provide timely escalation.
  • Maintain service levels and availability of all site features and functions.
  • Help define and support process improvements.



Desired skills and Experience:


  • 6+ years work experience as Windows Server Administrator.
  • Must have experience implementing and managing 100+ server environments (with server-class hardware and peripherals), located in multiple datacenters.
  • Expert understanding of and experience with Microsoft operating systems, Active Directory & Domain architecture, ADFS, NTFS permissions, DNS, OS security, and systems patching.
  • Expert understanding of and experience with IIS, Microsoft Exchange and/or Microsoft SQL.
  • Strong understanding of networking - routing, subnets, UDP, TCP, IP and VLANs.
  • Strong scripting skills – Power Shell, batch, and/or VB.
  • Experience with NAS and/or SAN.
  • Strong experience with virtualization technologies - preferably Hyper-V.
  • Strong experience with implementing and using systems monitoring software (e.g. SolarWinds Orion, ScienceLogic EM7, etc.).
  • Must have experience with defining or testing disaster recovery strategies.
  • Ability to manage vendor relationships including contracts, negotiations, and service levels.
  • Able to communicate complex technical problems concisely and professionally to technical and non-technical audiences.
  • Experience working in a multi-server environment is required with knowledge of clustering technologies and strategies.
  • Previous experience with providing support for remotely connected customers and the associated technologies (e.g., Citrix, Cisco) is required.
  • Strong experience supporting IIS web servers.
  • Understanding of or experience with backup software and recovery strategies.
  • Understanding of or experience supporting .NET applications.
  • Understanding of or experience supporting SQL or other database platforms.


Knowledge Services offers:


We strive to offer an environment that provides our employees with the right balance between work and family.  

  • Comprehensive health insurance including dental and vision coverage
  • Company funded life insurance
  • Very generous company provided 401k match program
  • Established Wellness Program
  • Competitive PTO schedule 
  • Extra PTO day during your birthday month
  • Maternity/Paternity Benefits 
  • The list goes on, but we can discuss further.







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