Guidesoft Inc. dba Knowledge Services

Quality Analyst / Business Analyst

3 weeks ago
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Long term indefinite contract and potential for contract to hire for a Quality Analyst/Business Analyst in Nashville!


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


The overall focus for the Quality Analyst is typically focused on overall project and product quality standards.  


  • Under general direction, is responsible for Quality Analysis work of considerable difficulty and complexity.
  • Performs multiple simultaneous review and assessment activities related to the verification and validation of project and product quality, and executes other related work duties as required.
  • An employee in this class should possess an advanced to expert understanding of the various factors that contribute to project and product quality for medium to large projects.
  • Individuals in this class can work independently or strongly contribute to team efforts relative to quality analysis tasks, and can perform review, analysis, and assessment of multiple factors that impact project and product quality. 
  • Work requires minimal to no review prior to being considered presentable to upper management.


Areas of focus

  • Coaching and Developing Others
  • Developing Objectives and Strategies
  • Organizing, Planning, and Prioritizing Work
  • Evaluating Information to Determine Compliance with Standards
  • Judging the Qualities of Things, Services, or People
  • Scheduling Work and Activities
  • Provide Consultation and Advice to Others
  • Identifying Objects, Actions, and Events
  • Monitor Processes, Materials, or Surroundings
  • Making Decisions and Solving Problems
  • Analyzing Data or Information
  • Interpreting the Meaning of Information for Others
  • Training and Teaching Others
  • Thinking Creatively
  • Communicating with Persons Outside the Organization
  • Coordinating the Work and Activities of Others


  • Bachelors degree preferred, but not required
  • Knowledge of quality standards to suggest, plan, and implement process improvements
  • Knowledge of resource allocation and effort estimation techniques for resource assignment to quality activities
  • Knowledge of planning, organizing, and managing resources and developing resource estimates to support project quality objectives
  • Knowledge of different types of quality management tools and their uses to assist in the selection and implementation process as needed
  • Knowledge of quality measurement activities to create and analyze performance indicators
  • Knowledge of performance monitoring techniques used to create statistical reports and analysis
  • Knowledge of task estimation and work breakdown structure
  • Knowledge and understanding of coding and development concepts to participate in code and design reviews
  • Knowledge and understanding of system requirements and design as inputs into quality management activities and processes
  • Skilled at creating and maintaining quality documentation of all types, including audit documentation, quality standards, and quality management plans
  • Skill of assessing and reporting relevant and timely test status to project stakeholders
  • Skill of designing, creating, and implementing quality management plans
  • Skilled at assessing the current status of quality processes, propose step-wise improvements and illustrate linkage to achieving business goals
  • Skilled at leading programs for improving the quality processes within an organization or project, including identification and management of critical success factors
  • Skilled at reviewing documentation for adherence to standards; creates corrective action plan and monitors execution
  • Skilled at the estimation of resource needs to meet project or product quality objectives
  • Skilled with the use and configuration of testing tools to support efficient testing processes
  • Skilled at effectively participating in reviews of medium to large projects


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