Guidesoft Inc. dba Knowledge Services

Desktop Support

3 weeks ago
Job ID
2017-9719
Job City
Nashville
Job State
Tennessee

Overview

6-month contract for downtown Nashville, TN.   Data entry, PC installation and troubleshooting, hardware/software support, ticketing, some travel around the city - expenses will be reimbursed. 

 

Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

 

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 

Responsibilities

 

- Data entry of assets into inventory records, 40%
- Light duty lifting – 50lbs, 40%
- PC troubleshooting and installation, 20%

 

 

This consultant will be will be supporting hardware and software. The resource will troubleshoot hardware and log into Remedy. Parts that need to be returned will ship back to the vendor. This person also will need experience in documenting trouble tickets for hardware support into Remedy or like software.

Qualifications

- Software and hardware support and troubleshooting
- Documentation and ticketing using Remedy or like system

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