Guidesoft Inc. dba Knowledge Services

Business Analyst

1 week ago
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6-month contract for Sr. Business Analyst in Nashville, TN for State of TN. 


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 



  • Estimating the Quantifiable Characteristics of Products, Events, or Information:
  • Interpreting the Meaning of Information for Others:
  • Analyzing Data or Information:
  • Resolving Conflicts and Negotiating with Others:
  • Monitoring and Controlling Resources:
  • Processing Information:
  • Identifying Objects, Actions, and Events:
  • Judging the Qualities of Things, Services, or People:
  • Making Decisions and Solving Problems:
  • Organizing, Planning, and Prioritizing Work:
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:
  • Monitor Processes, Materials, or Surroundings:
  • Evaluating Information to Determine Compliance with Standards:
  • Thinking Creatively:
  • Training and Teaching Others:
  • Developing and Building Teams:
  • Scheduling Work and Activities:
  • Performing for or Working Directly with the Public:
  • Coordinating the Work and Activities of Others:
  • Communicating with Supervisors, Peers, or Subordinates:
  • Interacting with Computers:
  • Communicating with Persons outside the Organization:
  • Coaching and Developing Others:
  • Documenting/Recording Information:
  • Information Gathering



Required Skills:

  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  • Speaking - Talking to others to convey information effectively
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience
  • Coordination - Adjusting actions in relation to others' actions
  • Instructing - Teaching others how to do something
  • Negotiation - Bringing others together and trying to reconcile differences
  • Persuasion - Persuading others to change their minds or behavior
  • Service Orientation - Actively looking for ways to help people
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Equipment Selection - Determining the kind of tools and equipment needed to do a job
  • Installation - Installing equipment, machines, wiring, or programs to meet specifications
  • Operations Analysis - Analyzing needs and product requirements to create a design
  • Programming - Writing computer programs for various purposes
  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
  • Technology Design - Generating or adapting equipment and technology to serve user needs
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Systems Analysis - Identifies models and integrates key processes in the business as well as the business rules that impact the development and/or implementation of systems. Compares and contrasts products/services, strategies and courses of action to propose alternatives and/or recommendations. Defines the characteristics, capabilities, inputs, outputs and results necessary to describe the functionality of a system, application, training course, user interface, or any other technology or product
  • Systems Analysis - Identifies components for work breakdown structure and decomposes into an activity list for the purpose of resource and time estimates
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job
  • Time Management - Managing one's own time and the time of others

Required Abilities:

  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
  • Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
  • Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
  • Speed of Closure - The ability to quickly make sense of, combine, and organize information into meaningful patterns
  • Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Written Expression - The ability to communicate information and ideas in writing so others will understand


Required Knowledge:

  • Computers and Electronics - Working knowledge of software application programming, hardware, platforms, system architecture and technology assessment
  • Computers and Electronics - Knowledge of agency business processes including typical organization structures, job functions and work activities
  • Computers and Electronics - Knowledge of business process improvement principles and techniques 
  • Computers and Electronics - Knowledge of application development techniques
  • Computers and Electronics - Knowledge of data modeling
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
  • Industry and Agency



Must have tools and equipment:

  • Personal Computer
  • Telephone
  • High-speed internet access


Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of professional level experience in any one of the following areas: Applications or systems programming, Systematic analysis of overall work processes for business or information systems.
 Substitution of the Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an Associate's degree in computer accounting, computer information systems, computer networking technology, computer technology, web technology or other related field may substitute for the required Bachelor's degree.


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