Do you like the idea of seeing how your work impacts the bigger picture? Do you enjoy problem solving through teamwork? If you have a knack for detail, love solving puzzles and working in a highly collaborative team environment, then this is the role for you! The position of Product Support Analyst is an outstanding opportunity for the right person! We are seeking candidates that can think outside the box! Resolution of issues can require in-depth research, analytical problem solving and a high-degree of building rapport and lasting relationships with customers. The ideal Product Support Analyst candidate will have a strong background in application support as well as excellent customer support skills.
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
The position of Product Support Analyst will join our Indianapolis Headquarters Product Support Team, supporting the users of our mobile and web-based software product.
Here is what you get to do:
Desired Skills and Expertise:
Knowledge Services offers:
We strive to offer an environment that provides our employees with the right balance between work and family.
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