Guidesoft Inc. dba Knowledge Services

Eligibility Specialist Working Lead - Elkhart

2 months ago(11/20/2017 3:28 PM)
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Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.





  • Provides further direction/ongoing/remdial training to ES staff
  • Travels to offices across their assigned region to provide office support, training, etc.
  • Works in coordination with DFR management and Knowledge Services to support DFR
  • Ensure policies and procedures are followed as instructed by Management
  • Completes office visit reports to provide visibility into each local office
  • Instruct and implement procedural changes from management
  • Act as the designated contact with Knowledge Services Employee Relations Representative to bring any questions, suggestions or problems to the attention to DFR Management as needed
  • Accept other duties as assigned 



•         Comfortable in Leadership role

•         High school diploma or equivalent

•         Recent experience in a clerical role/customer service

•         Proven job stability

•         Customer service oriented

•         Strong desire to help others

•         Computer knowledge

•         Clean criminal background and drug screen


This position is a long term assignment where you can make an immediate impact on you community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. 


If you are looking for a position that could be the start of your career, apply now for immediate consideration.




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